START A RETURN

We want all our customers to receive high quality products. If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund, or alternatively you can exchange your product within 30 days.

You are responsible for the cost of your returns.

Please note that when you return or exchange a product you include this form in your return parcel - RETURN SLIP 

It is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. 

Items must be unworn and unwashed.

Returns to:
PO BOX 535
PRESTON, VIC 3072

Please note You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.

It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund or exchange within 48 hours.

Please note All sale items are non refundable, if you would like a sale item returned you are eligible for a store credit or you may have your items exchanged. 

 

FAULTY PRODUCT

If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service.

If you send us an email, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.

You can do this by emailing our support staff at : support@newagestyle.com.au

You have a 6 month warranty period if something is wrong with the product. Your claim should be sent to us as soon as possible.If your claim is justified we will refund your reasonable freight expenses.

 

SALE ITEMS

All sale items are non refundable, if you would like a sale item returned you are eligible for a store credit or you may have your items exchanged.